THE UNITED ADVANTAGE: FIND OUT WHY YOU WANT AN ELECTRIC CO-OP TO SERVE YOUR BUSINESS
It’s one thing to claim to offer the best service. It’s another to back it up.
United Cooperative Services has a rich history in providing unmatched service for commercial and industrial companies.Our Key Account business members will see this sentiment in our personal, reliable service response and with each employee who demonstrates what we call the United Advantage.
Because United operates as a not-for-profit and is member-owned, the cooperative can focus on providing superior service rather than profit. Since its inception, United has made exceptional service its No. 1 objective, and that advantage translates into profits for the companies we serve.
To ensure that the cooperative is meeting this objective, it utilizes a quarterly survey administered by the American Customer Satisfaction Index (ACSI), which is the leading barometer of consumer satisfaction across the United States. Since measuring satisfaction through the ACSI,United has consistently received scores of 90-plus, the highest in the utilities industry and substantially higher than any other electric utility in North Texas.
Right on Price, Right on Cue
United offers some of the most competitive rates for all levels of residential, commercial and industrial customers (called “members”) while at the same time obtaining one of the highest reliability ratings in the state of Texas. At United, Key Accounts are given priority service with direct access to cooperative management, as well as some of the most innovative and technologically savvy engineering and operations personnel in the industry. We're here to help 24/7/365.
Large Load Capability
United currently serves loads as large as 25MW, including all major natural gas processing facilities in Johnson County.To meet the needs of the bustling natural gas business, United increased its capacity by 100MW several years ago to adequately serve this industry in fewer than 12 months of initial meetings and requests. United successfully met this large increase in service without sacrificing safety, value, superior member service, or reliability.
Technical Savvy
United’s planning and engineering department welcomes any opportunity to demonstrate its expertise in evaluating, resourcing and working to meet the needs of any member. Aggressive and precise plans are constantly implemented to improve and expand United’s already robust infrastructure, which means working closely with Brazos Electric Cooperative (United’s wholesale power supplier) to add new substations to ensure reliable electric delivery to large industrial loads. Recently, United officials had the foresight to authorize and execute the purchase of property south of the HighPoint Business Park that will serve as a new HighPoint Substation in the near future. Having and designing a more than sufficient, technologically advanced infrastructure ensures United’s membership is the beneficiary of reliable and top-quality service.
Want more? Scroll down and click to learn more from some of the businesses we serve!
United Helps to Grow Business
United is vested and immersed in economic development growth within the communities in which it serves. By developing strong relationships with community leaders and having superb knowledge of the area, United is well-poised to assist business development within the communities it serves.
United’s vast service territory is rich with opportune areas that have the potential to boost the local, regional and statewide economic development growth. The importance of reliable and affordable energy is a key question that comes up in nearly every conversation with a new potential business partner. United is always ready to answer this question and will have rate comparisons and reliability studies readily available to discuss.
“When it comes to economic development, United is always willing and ready to help,” said Alex Phillips, City of Burleson economic development manager. "The co-op is a major component to helping to sell this area to businesses who are looking to relocate or looking to start up."
Some of the exceptional service and value you’ll receive as a United C&I member include:
- 24/7 access to a cooperative representative
- Additional access to local decision makers
- Free commercial energy audits
- Assistance with other community partners and utilities
- Prompt and professional communications
- Member-Dividends (Capital Credits)
- Departmental collaboration on all projects
President and CEO of DoubleRock Homes, Darrell Scogins said he values the business relationship he’s forged with United.
“As a land developer and home builder, we work with many vendors, distributors, manufacturers, and municipalities,” he said. “By far, not even a close second, United Cooperative Services is the best company that we work with across the industry. What makes them so good is their people. Every single person at United actually cares, has passion, and operates with ‘can-do’ attitudes. In addition to being professional and following through on their commitments, they are a fun team to work with. I can’t say enough good things about United Cooperative Services.”
If you are looking to develop, start, expand or relocate your business, United stands ready to assist. We look forward to helping you succeed.