INFORMATION ABOUT BILLING FOLLOWING THE ROTATING OUTAGES
We are aware that members are concerned about ERCOT’s wholesale market prices hitting the market cap of $9,000/MWh ($9/kWh) for much of this event and if it will affect electric bills.
Yes, this unprecedented event will impact Texas electricity consumers statewide.
Will members have to pay this week’s increase all in the next billing cycle? The answer is, “No.”
While we expect the impact to be significant, United would spread those costs over multiple billing cycles in the future to minimize the impact to its members.
Remember, United is not a generator. United is a distribution utility that delivers electricity from ERCOT to homes and businesses over our infrastructure (poles, power lines, transformers, etc.).
United will not know the full impact of this week’s power cost for a couple of weeks, but the cooperative will do everything possible to minimize the impact to members.
HOW MAY WE HELP YOU
To report an outage, call your local United office or use the online outage reporting form by clicking here.
For all other inquires, please fill out the form below, and a representative will assist you between the hours of 8 a.m.-5 p.m. weekdays excluding holidays. Please do not provide any financial information or social security numbers through this unsecure form. If you need to apply for services, request a disconnect or provide United with banking or credit card information, please fill out the online form, and indicate the best time for an United member service representative to contact you by phone.
|(817) 556-4000||(254) 965-3153||(817) 447-9292||(817) 556-4000|
|3309 N. Main||1200 Glen Rose Hwy.||2601 S. Burleson Blvd., Burleson, TX 76028||449 S. Broadway St.|
|Mailing: P.O. Box 16||Mailing: P.O. Box 290||Mailing: P.O. Box 1809|
|Cleburne, TX 76033||Stephenville, TX 76401||Burleson, TX 76097||Joshua, TX 76058|
|(817) 326-5232||(254) 435-2832||(940) 779-2985|
|320 Fall Creek Hwy.||10208 state Highway 6||1722 Park Road 36|
|Mailing: P.O. Box 5129||Mailing: P.O. Box 755||Graford, TX 76449|
|Granbury, TX 76049||Meridian, TX 76665|