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Cleburne (817) 556-4000
Stephenville (254) 965-3153
Burleson (817) 447-9292
Joshua (817) 556-4000
Granbury (817) 326-5232
Meridian (254) 435-2832
Possum Kingdom (940) 779-2985
Internet Support (833) 327-8827

 

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  • Text your outage 24/7. Sign up. Text OUT to 85700. You're automatically added to our outage map. Click for more.
  • Power out? Keep an eye on outages with our Outage Dashboard. Click here to visit the map.
  • Sign up this summer for Beat the Peak! We'll let you know when to save energy through text or email.
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Report an Outage/Outage Map

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REPORT YOUR OUTAGE HERE


During a loss of electricity, members of United Cooperative Services should call their area office and report the outage and knowing your account number or meter number affected by the outage can expedite the restoration effort:

Cleburne/Joshua (817) 556-4000
Stephenville (254) 965-3153
Burleson (817) 447-9292
Granbury (817) 326-5232
Meridian (254) 435-2832
Possum Kingdom (940) 779-2985

Outage%20dash%20click%20button.jpgDuring regular business hours, United member service representatives handle outage calls person-to-person, utilizing advanced computer systems to quickly inform crews about an outage. In the infrequent event of a large, widespread outage or during an outage outside of regular business hours, United uses automated answering technology that works in tandem with the cooperative’s outage management software.This automated system works in two basic steps:

(1) Using a caller identification feature, our automated outage management software links the phone number from which the call was placed to a member’s specific account information. The linking process allows for immediately bringing up the member’s name, home address, account number, list of meters on the account, meter numbers and map location of the potential outage.

(2) If a phone number is not recognized because the member is calling from another location or a cell phone, members are directed to use their account number or meter number. This information is located on your United bill. If unattainable, please leave a detailed message about your outage. If your number was not recognized, please use our automated system to update our records or contact a member service representative during business hours.

TEXT YOUR OUTAGE


Members can opt to text their outage information. Outage Texting

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Call Us

Cleburne (817) 556-4000
Stephenville (254) 965-3153
Burleson (817) 447-9292
Joshua (817) 556-4000
Granbury (817) 326-5232
Meridian (254) 435-2832
Possum Kingdom (940) 779-2985
Internet Support (833) FASTUCS (327-8827)

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©2023 United Cooperative Services. Delivering exceptional service and value.

  • ABOUT US
    • About Us
    • About Your United Co-op
    • Board of Directors
    • Board Meetings
    • Bylaws
    • Community Involvement
    • Frequently Asked Questions About United
    • Leadership
    • Office Locations
    • Member Rights
    • Power Line Safety Act
    • Privacy Policy
    • Rates & Tariff
    • Safety Culture
    • Deregulation
    • PURPA-EISA
    • Securitization After Uri
  • PROGRAMS
    • Programs
    • Arcing Demonstrations
    • Assistance
    • Beat the Peak Sign-Up
    • Brazos Hardship Fund
    • Co-op Connections Card
    • Energy Audits
    • Internet
    • Operation Round Up
    • Rebate Programs
    • Renewable Energy
    • Scholarships
    • Thermostat Program
    • United Community Solar
    • Vegetation Management Program
    • Youth Tour
  • MY COOPERATIVE
    • Contact Us
    • Outage Texting
    • Report an Outage/Outage Map
    • Annual Meeting
    • Arcing Demonstrations
    • Billing and Payments
    • Careers
    • Cooperative Links
    • Electrical Safety
    • Electric Vehicles
    • Member Appreciation Day
    • Member Dividends
    • Metering Upgrade
    • Rate Watch
    • Rural Friends/ACRE
    • Together We Save
  • MY HOME
    • My Home
    • Energy Innovation
      • In-Home Energy Use Display
  • MY BUSINESS
    • My Business
    • United is Open for Business
  • NEW CONSTRUCTION
    • New Construction
  • NEWS AND INFORMATION
    • News and Information
    • News Releases
    • Annual Reports
    • PowerTalk Archive
    • Browser Requirements