Skip to main content

 

 

Search form

Home

Call Us

Cleburne (817) 556-4000
Stephenville (254) 965-3153
Burleson (817) 447-9292
Joshua (817) 556-4000
Granbury (817) 326-5232
Meridian (254) 435-2832
Possum Kingdom (940) 779-2985
Internet Support (833) 327-8827

 

Follow Us

Google Translate

 
Menu
  • Internet Home
  • Service Area
  • Updates
  • PRODUCTS
    • BUSINESS PRICING
    • RESIDENTIAL PRICING
    • Residential Products
  • SUPPORT
    • Cut the Cord
    • Affordable Connectivity Program
    • FAQ
    • How Installation Works
    • Speed Test
    • Troubleshooting and Support
  • Legal
    • Internet Legal Documents
    • Legal Disclaimer
  • Back to United

Troubleshooting and Support

  • https://ucs.net/sites/default/files/revslider/image/Technical%20Support.jpg

 

TIPS FOR TROUBLESHOOTING UNITED'S HIGH-SPEED INTERNET ISSUES


Are you experiencing slow internet? Check these things first before calling technical support.

Test with Ethernet

Wi-Fi bandwidth works great for most household internet devices. However, there may be some activities that require a hard wire or direct connection using an Ethernet cable to experience the full potential of United’s network. These activities may include competitive online video gaming or streaming 4K content. If you feel you are experiencing slower than usual internet speeds, plug your device directly to your router using an Ethernet cable, and visit speedtest.net to test your speed. United does not guarantee wireless speeds due to device constraints.

WiFi Frequency

Band steering is functionality that automatically steers anyone connecting to a wireless network to the best frequency band available and supported, thereby optimizing performance for the user. Calix Gigaspire routers are equipped with band steering. They are 2.4GHz and 5.0GHz. Both simultaneously broadcast and sync with your existing devices to optimize connectivity.

Router Location

Router location is key to your internet experience. Your router should be as close to your heavy internet using devices as possible. Before one of United’s installation contractors comes out to connect you to United’s high-speed internet services, be sure to keep in mind what the ideal location would be for your router in relation to your large internet users. For example, if you have a home office that you use quite frequently, it might be best to place your router near that side of the house. If your family streams TV and movies in the living room, it might be best to place the router in a centrally located room near the living room.

Consider Extenders

Sometimes your router may have issues reaching far away rooms, or multiple stories. If you are finding that certain rooms or areas of your home seem to have more issues with internet connectivity than others, you may want to purchase United’s Wi-Fi extenders. These extenders work seamlessly with our Calix Gigaspire router to extend the signal of the Wi-Fi to distant areas of the home. These are extremely easy to use and install when paired with United’s Calix Gigaspire router.

Contact UCS Tech Support

If you are still having issues with your internet speeds, feel free to call our 24/7 technical support at:

833-FASTUCS (327-8827)

OR: Click the live chat button on this page.

No Internet Connection

If you are experiencing no internet connection, the first thing you should do is check your optical network terminal. The optical network terminal will display a red light if there is no service (or light) to the device. Should this be the case, please call our 24/7/365 technical support line (833-FASTUCS) as there is most likely an issue with your fiber connection. We will schedule a repair as soon as possible. If all indicators on the optical network terminal are green, your service is still up. The next step to troubleshooting your connection should be to check the router. To ensure the router has not reset for any reason, power cycle your router. Also, make sure to check the CAT6 Ethernet cable connecting the optical network terminal to the router, and that it is securely plugged into each device. This CAT6 cable should be plugged in the WAN port on the back of the router. Should the issue persist, physically pull the power adapter out from the back of the router, and reinsert to power up. The router should reboot and be fully functions within one minute.

Device Throughput Information

United does not guarantee wireless speeds, however for optimal test results, you may test your speeds by going to speedtest.ucs.net. Each device has its own bandwidth capacity constraints that adversely affect speed readings. A wired, Ethernet test provides a much more accurate depiction of the speeds provisioned for the premises. United’s fiber-to-the-premise service speeds are provisioned to provide up to 1Gb of download/upload speed.

United High-Speed Internet: How it Works

Find out how speed works on the information superhighway!

Back to Top

Call Us

Cleburne (817) 556-4000
Stephenville (254) 965-3153
Burleson (817) 447-9292
Joshua (817) 556-4000
Granbury (817) 326-5232
Meridian (254) 435-2832
Possum Kingdom (940) 779-2985
Internet Support (833) FASTUCS (327-8827)

Follow Us

Quick Links

  • CONTACT US
  • INTERNET TROUBLESHOOTING AND SUPPORT
  • BROWSER REQUIREMENTS
  • NEWS AND INFORMATION
  • PROGRAMS
  • REPORT AN OUTAGE

©2023 United Cooperative Services. Delivering exceptional service and value.

  • ABOUT US
    • About Us
    • About Your United Co-op
    • Board of Directors
    • Board Meetings
    • Bylaws
    • Community Involvement
    • Frequently Asked Questions About United
    • Leadership
    • Office Locations
    • Member Rights
    • Power Line Safety Act
    • Privacy Policy
    • Rates & Tariff
    • Safety Culture
    • Deregulation
    • PURPA-EISA
    • Securitization After Uri
  • PROGRAMS
    • Programs
    • Arcing Demonstrations
    • Assistance
    • Beat the Peak Sign-Up
    • Brazos Hardship Fund
    • Co-op Connections Card
    • Energy Audits
    • Internet
    • Operation Round Up
    • Rebate Programs
    • Renewable Energy
    • Scholarships
    • Thermostat Program
    • United Community Solar
    • Vegetation Management Program
    • Youth Tour
  • MY COOPERATIVE
    • Contact Us
    • Outage Texting
    • Report an Outage/Outage Map
    • Annual Meeting
    • Arcing Demonstrations
    • Billing and Payments
    • Careers
    • Cooperative Links
    • Electrical Safety
    • Electric Vehicles
    • Member Appreciation Day
    • Member Dividends
    • Metering Upgrade
    • Rate Watch
    • Rural Friends/ACRE
    • Together We Save
  • MY HOME
    • My Home
    • Energy Innovation
      • In-Home Energy Use Display
  • MY BUSINESS
    • My Business
    • United is Open for Business
  • NEW CONSTRUCTION
    • New Construction
  • NEWS AND INFORMATION
    • News and Information
    • News Releases
    • Annual Reports
    • PowerTalk Archive
    • Browser Requirements