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Time For an Update

  • https://ucs.net/sites/default/files/revslider/image/Credit%20Card%20Update%20Header%20copy.jpg
    Time For
    An Update

United Plans November Update to
Online Payment Services Portal

by MAURI MONTGOMERY

November 1, 2022
Quote

Credit card information previously stored for MyAccount online bill pay transactions will need to be updated on the new payment portal.

Robert Bernhoft

United Cooperative Services will be launching a new payment service beginning Nov. 1, 2022, that offers members greater flexibility to view and pay their electric and high-speed internet services bill online.

New MyAccount bill pay menu will show available options.Additionally, members will have more choices in how they pay their bill, including by text message. In order to offer these enhancements,  United is changing its credit card processing vendor.

For cyber security reasons, United will not be able to transfer member Credit Card Draft (autopay) information from the current processor  to United’s new credit card processor, InvoiceCloud.

Jump To The Quick Setup Page

 Members will need to re-establish their Credit Card Draft (autopay) after Nov. 1, 2022, to ensure their payments will be processed.

“To protect members’ personal information, we do not store and cannot transfer credit card information currently residing in the system between different credit card payment processors,” said Robert Bernhoft, senior vice president of information services and security. “Because of that cyber security imperative, that means that any members who have stored a credit card in the old system must re-establish their information on this new system.”

Despite that temporary inconvenience, Bernhoft explained the new, modernized online payment portal will provide members more options in how they conduct cooperative business online. Many of the new features that will be offered in the November launch have been requested by members as United’s online payments transactions have widely eclipsed other  preferred payment methods over time.

As part of the payment processing upgrade, members will be able to select from options such as:

  • PAY AS A GUEST:

Family members don’t have to sign up for MyAccount to make a one-time payment on behalf of others.

  • PAY BY TEXT:

Members can opt to receive text messaging  about their account, and if a credit card is saved on the system, they can respond to the text with PAY NOW to make a payment in full.

  • PAY BY eCHECK:

Members can choose to make a one-time ACH payment each month.

  • BIG CHANGE! SCHEDULING PAYMENTS:

MyAccount holders will be able  to schedule a payment for anytime between the day the account is billed and the due date of the bill.

  • COMING SOON:

Payments through Google Pay, Apple Pay and Venmo.

Bernhoft added that by moving forward with the new credit card processor/gateway to enhance current MyAccount features, the cooperative is also now going to have more latitude in adding more new features that members might request in the future.

“Beyond changing account payment info, it’s a perfect opportunity for members to update all their United account information,” Bernhoft said. “Ensuring the cooperative has every member’s current email, mailing address and phone numbers is vital to providing members with exceptional  service and value.”

Members will be required to check agreement to terms and conditions before a transaction is completed.

 

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Call Us

Cleburne (817) 556-4000
Joshua/Godley (817) 556-4000
Stephenville (254) 965-3153
Burleson (817) 447-9292
Joshua (817) 556-4000
Granbury (817) 326-5232
Mansfield (682) 222-0200
Meridian
(254) 435-2832
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©2025 United Cooperative Services. Delivering exceptional service and value.

  • ABOUT US
    • About Us
    • About Your United Co-op
    • Board of Directors
    • Board Meetings
    • Bylaws
    • Community Involvement
    • United Elections
    • Frequently Asked Questions About United
    • Leadership
    • Office Locations
    • Member Rights
    • Power Line Safety Act
    • Privacy Policy
    • Our Rates and Tariff
    • Safety Culture
    • Deregulation
    • PURPA-EISA
    • Securitization After Uri
  • PROGRAMS
    • Programs
    • Arcing Demonstrations
    • Assistance
    • Beat the Peak Sign-Up
    • Brazos Hardship Fund
    • Co-op Connections Card
    • Energy Audits
    • Internet
    • Operation Round Up
    • Rebate Programs
    • Renewable Energy
    • Scholarships
    • Thermostat Program
    • United Community Solar
    • United's Solar Solution
    • Vegetation Management Program
    • Youth Tour
  • MY COOPERATIVE
    • Contact Us
    • Outage Reporting/Outage Map
    • Outage Texting
    • Annual Meeting
    • Arcing Demonstrations
    • Billing and Payments
    • Careers
    • Cooperative Links
    • Electrical Safety
    • Electric Vehicles
    • Member Appreciation Day
    • Member Dividends
    • Metering Upgrade
    • Political Involvement
    • Rate Watch
    • Together We Save
  • MY HOME
    • My Home
    • Energy Innovation
      • In-Home Energy Use Display
  • MY BUSINESS
    • My Business
    • United is Open for Business
    • Internet For Business
  • NEW CONSTRUCTION
    • Electrician's Guide
    • New Construction
  • NEWS AND INFORMATION
    • News and Information
    • News Releases
    • Annual Reports
    • PowerTalk Archive
    • Browser Requirements