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Today:

  • Text your outage 24/7. Sign up. Text OUT to 85700. You're automatically added to our outage map. Click for more.

  • Power out? Keep an eye on outages with our Outage Dashboard. Click here to visit the map.

  • Sign up this summer for Beat the Peak! We'll let you know when to save energy through text or email.

  • Are you ready to experience high-speed broadband internet service? It's coming! Read about it here!

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United's High-Speed Internet Outperforms Industry

  • https://ucs.net/sites/default/files/revslider/image/Usage%20HEader_0.jpg
    Survey
    94
    Says...

United’s High-Speed Internet Score Outperforms Industry at 94; Co-op Also Scores Well Above
Publicly Reported ACSI® Energy Utility Industry Average for Customer Satisfaction.

June 1, 2025

United Cooperative Services completed its quarterly member-wide customer satisfaction survey among high-speed internet members in which members were asked to share their perspectives on service and value.

The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For the first quarter of 2025, United received an ACSI score of 94 from its members on a 100-point scale.*  United’s score is higher when compared to 2024 Fiber Internet Service Provider scores/Non-fiber Internet Service Provider scores reported in the syndicated 2024 ACSI Telecommunications Study and places United Cooperative Services 18 points higher than the average Fiber Internet Service Provider of 76, as well as 26 points higher than the average Non-fiber Internet Service Provider score, per the industry ratings in the 2024 ACSI Telecommunications Study.  For more information, please visit www.theacsi.org.

United Cooperative Services completed its quarterly member-wide customer satisfaction survey on its electric services. The member responses were collected by the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For the fourth quarter of 2024, United received an ACSI score of 86, on a 100-point scale.* United’s score is higher when compared to publicly measured investor-owned utility scores of  74, cooperative utility scores of 76 and municipal utility scores of 75, which was reported in the syndicated 2025 ACSI Energy Utility Study. For more information, please visit www.theacsi.org.

*Compared to publicly measured ISPs1 and Energy Utilities2 in the ACSI® survey of customers rating their own provider. ISP results based on data provided by United Cooperative Services, collected between Feb. 24 and Feb. 26, 2025. Energy utility results based on data provided by United Cooperative Services, collected between Jan. 1 and March 31, 2025. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

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Call Us

Cleburne (817) 556-4000
Joshua/Godley (817) 556-4000
Stephenville (254) 965-3153
Burleson (817) 447-9292
Joshua (817) 556-4000
Granbury (817) 326-5232
Mansfield (682) 222-0200
Meridian
(254) 435-2832
Possum Kingdom (940) 779-2985
Internet Support (833) FASTUCS (327-8827)

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©2025 United Cooperative Services. Delivering exceptional service and value.

  • ABOUT US
    • About Us
    • About Your United Co-op
    • Board of Directors
    • Board Meetings
    • Bylaws
    • Community Involvement
    • United Elections
    • Frequently Asked Questions About United
    • Leadership
    • Office Locations
    • Member Rights
    • Power Line Safety Act
    • Privacy Policy
    • Our Rates and Tariff
    • Safety Culture
    • Deregulation
    • PURPA-EISA
    • Securitization After Uri
  • PROGRAMS
    • Programs
    • Arcing Demonstrations
    • Assistance
    • Beat the Peak Sign-Up
    • Brazos Hardship Fund
    • Co-op Connections Card
    • Energy Audits
    • Internet
    • Operation Round Up
    • Rebate Programs
    • Renewable Energy
    • Scholarships
    • Thermostat Program
    • United Community Solar
    • United's Solar Solution
    • Vegetation Management Program
    • Youth Tour
  • MY COOPERATIVE
    • Contact Us
    • Outage Reporting/Outage Map
    • Outage Texting
    • Annual Meeting
    • Arcing Demonstrations
    • Billing and Payments
    • Careers
    • Cooperative Links
    • Electrical Safety
    • Electric Vehicles
    • Member Appreciation Day
    • Member Dividends
    • Metering Upgrade
    • Political Involvement
    • Rate Watch
    • Together We Save
  • MY HOME
    • My Home
    • Energy Innovation
      • In-Home Energy Use Display
  • MY BUSINESS
    • My Business
    • United is Open for Business
    • Internet For Business
  • NEW CONSTRUCTION
    • Electrician's Guide
    • New Construction
  • NEWS AND INFORMATION
    • News and Information
    • News Releases
    • Annual Reports
    • PowerTalk Archive
    • Browser Requirements