A STRATEGIC COMMITMENT TO OUR MEMBERS
At United Cooperative Services, we have formalized a set of values that have long been at the heart of our operations. These values—safety and security, member focus, community commitment, reliability, trust, workforce culture, innovation, collaboration, stewardship, empowerment and competitiveness—define who we are, shape our decisions and guide our service to our members.
United's Commitment to Long-Term Excellence
Our cooperative exists to serve our members, which means looking beyond today’s needs to prepare for the challenges and opportunities of tomorrow. These eleven priorities ensure that we not only address immediate needs but also build a strong foundation for the future.
- Safety and Security: Prioritizing the well-being of employees and members through operational best practices, service delivery, and safeguarding physical and cyber assets to ensure long-term resilience and protection.
- Member Focus: Enhancing member satisfaction by delivering valuable services and adapting to changing needs, ensuring that members remain at the core of our long-term strategy.
- Community Commitment: Investing in the growth and vitality of our communities through education, economic development, and outreach initiatives, fostering lasting relationships and community well-being.
- Reliability: Providing consistent, dependable services with a focus on minimizing disruptions and outages, ensuring our infrastructure supports long-term operational excellence.
- Trust: Upholding a reputation for transparency, ethical operations, and honest communication, strengthening trust with members and stakeholders over time.
- Workforce Culture: Developing and sustaining a high-performance workforce committed to United’s mission through professional growth opportunities, market-driven compensation, and value-added benefits that attract and retain top talent.
- Innovation: Embracing and investing in new technologies and solutions that enhance operational efficiency, improve the member experience, and keep our cooperative competitive in the evolving energy industry.
- Collaboration: Building strong partnerships with local, state, and national organizations, as well as industry stakeholders, to advance shared goals and ensure long-term success for our members.
- Stewardship: Managing and deploying cooperative resources responsibly to provide value, ensure financial and operational stability, and uphold environmental and economic sustainability.
- Empowerment: Equipping members with the knowledge, tools, and services needed to make informed energy decisions, ensuring they actively participate in and benefit from their cooperative.
- Competitiveness: Remaining a leader in providing high-quality, affordable services that exceed expectations, strengthen member loyalty, and secure United Cooperative Services’ long-term viability in a rapidly changing energy landscape.