United’s High-Speed Internet Score Again Outperforms Industry at 93; Co-op Also Scores
Well Above Publicly Reported ACSI® Energy Utility Industry Average for Customer Satisfaction.
United Cooperative Services completed its quarterly member-wide customer satisfaction survey among high-speed internet members where 3,375 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For the second quarter of 2026, United received an ACSI score of 93 from its members on a 100-point scale. 1 United’s score is higher when compared to the 2026 Fiber Internet Service Provider score/the Non-fiber Internet Service Provider score reported in the syndicated 2026 ACSI Telecommunications Study and places United Cooperative Services 17 points higher than the average Fiber Internet Service Provider of 76, as well as 22 points higher than the average Non-fiber Internet Service Provider score of 71, per the industry ratings in the 2026 ACSI Telecommunications Study. For more information, please visit www.theacsi.com.
United Cooperative Services completed its quarterly member-wide customer satisfaction survey where 8,550 members were asked to participate. The member responses were collected by the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For the second quarter of 2026, United received an ACSI score of 89, on a 100-point scale.2 United’s score is higher when compared to the publicly measured electric investor-owned utility score of 72, the cooperative utility score of 77 and the municipal utility score of 74, which was reported in the syndicated 2026 ACSI Energy Utility Study. For more information, please visit www.theacsi.com.
1Compared to publicly measured ISPs1 and Energy Utilities2 in the ACSI® survey of customers rating their own provider. ISP results based on data provided by United Cooperative Services, collected between May 7-19, 2026. Energy utility results based on data provided by United Cooperative Services, collected between April 1-June 30, 2026. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.com.
Read past issues
