United Scores High on ACSI

United Cooperative Services was recently recognized by Touchstone Energy® as a member cooperative that received one of the top 5 American Customer Satisfaction Index (ACSI®) scores for high-speed internet services among all cooperatives participating in measurement for Touchstone Energy in 2024. In 2024, United received an ACSI score of “92” for its high-speed internet on a 100-point scale, sharing the top score in the country for 2024 with another Touchstone Energy cooperative in Alabama.* 

United’s score is higher when compared to 2024 Fiber Internet Service Provider scores/Non-fiber Internet Service Provider scores reported in the syndicated 2024 ACSI Telecommunications Study and places United 16 points higher than the average Fiber Internet Service Provider score of 76 and 24 points higher than the average Non-fiber Internet Service Provider score 68, per the industry ratings. 

Touchstone Energy® helps its member cooperatives strengthen their relationships with their members. It is a national network of electric cooperatives across 46 states that provides research, communications resources, and employee training programs to help its member cooperatives better engage and serve their members. Cooperatives interested in getting an ACSI score or participating in other member satisfaction research should visit www.touchstoneenergy.com/acsi-research.

* Compared to publicly measured ISPs in the ACSI® survey of customers rating their own ISP. Results based on data provided by United Cooperative Services, collected between Aug. 19-21, 2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.