Co-op Bests 90+ Record
in Latest ACSI Scoring
United Cooperative Services continued breaking records with superior service after scoring eight consecutive quarters with a higher-than 90 score, according to the American Customer Satisfaction Index (ACSI)®.
United scored a 92 with members in the fourth quarter of 2020, according to the recent reporting.
“I am beyond humbled at the quality of service each United employee provides to our members every day,” said United CEO Cameron Smallwood. “It’s doubly impressive to see how well United has scored when you consider all the curve balls 2020 threw not only to us, but also to the rest of the world. The score is a testament to the commitment we all make each day when we come to work.”
The ACSI® is one of the most recognized customer satisfaction indices in the United States. Created at the University of Michigan Business School, ACSI measures customer satisfaction in more than 46 industries and over 380 companies.
United members who agree to participate in regular quarterly member satisfaction surveys play an important role in improvements the cooperative continually seeks to make in its service delivery to them.