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How do you do, 92?

  • https://ucs.net/sites/default/files/revslider/image/Usage%20HEader_0.jpg
    How do
    92
    you do,

Co-op Bests 90+ Record
in Latest ACSI Scoring

by JOHN DAVIS

March 1, 2021

United Cooperative Services continued breaking records with superior service after scoring eight consecutive quarters with a higher-than 90 score, according to the American Customer Satisfaction Index (ACSI)®.

United scored a 92 with members in the fourth quarter of 2020, according to the recent reporting.

“I am beyond humbled at the quality of service each United employee provides to our members every day,” said United CEO Cameron Smallwood. “It’s doubly impressive to see how well United has scored when you consider all the curve balls 2020 threw not only to us, but also to the rest of the world. The score is a testament to the commitment we all make each day when we come to work.”

The ACSI® is one of the most recognized customer satisfaction indices in the United States. Created at the University of Michigan Business School, ACSI measures customer satisfaction in more than 46 industries and over 380 companies.

United members who agree to participate in regular quarterly member satisfaction surveys play an important role in improvements the cooperative continually seeks to make in its service delivery to them.

 

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Call Us

Cleburne (817) 556-4000
Joshua/Godley (817) 556-4000
Stephenville (254) 965-3153
Burleson (817) 447-9292
Joshua (817) 556-4000
Granbury (817) 326-5232
Mansfield (682) 222-0200
Meridian
(254) 435-2832
Possum Kingdom (940) 779-2985
Internet Support (833) FASTUCS (327-8827)

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©2025 United Cooperative Services. Delivering exceptional service and value.

  • ABOUT US
    • About Us
    • About Your United Co-op
    • Board of Directors
    • Board Meetings
    • Bylaws
    • Community Involvement
    • United Elections
    • Frequently Asked Questions About United
    • Leadership
    • Office Locations
    • Member Rights
    • Power Line Safety Act
    • Privacy Policy
    • Our Rates and Tariff
    • Safety Culture
    • Deregulation
    • PURPA-EISA
    • Securitization After Uri
  • PROGRAMS
    • Programs
    • Arcing Demonstrations
    • Assistance
    • Beat the Peak Sign-Up
    • Brazos Hardship Fund
    • Co-op Connections Card
    • Energy Audits
    • Internet
    • Operation Round Up
    • Rebate Programs
    • Renewable Energy
    • Scholarships
    • Thermostat Program
    • United Community Solar
    • United's Solar Solution
    • Vegetation Management Program
    • Youth Tour
  • MY COOPERATIVE
    • Contact Us
    • Outage Reporting/Outage Map
    • Outage Texting
    • Annual Meeting
    • Arcing Demonstrations
    • Billing and Payments
    • Careers
    • Cooperative Links
    • Electrical Safety
    • Electric Vehicles
    • Member Appreciation Day
    • Member Dividends
    • Metering Upgrade
    • Political Involvement
    • Rate Watch
    • Together We Save
  • MY HOME
    • My Home
    • Energy Innovation
      • In-Home Energy Use Display
  • MY BUSINESS
    • My Business
    • United is Open for Business
    • Internet For Business
  • NEW CONSTRUCTION
    • Electrician's Guide
    • New Construction
  • NEWS AND INFORMATION
    • News and Information
    • News Releases
    • Annual Reports
    • PowerTalk Archive
    • Browser Requirements